Q&A

【Hotel facilities / Equipment】
Can you tell me about the pool?
Garden Pool adjacent to Hotel Azalea consists of an outdoor pool (oval) and an indoor pool (circular) made entirely of glass.Please contact …Continue reading
【Hotel facilities / Equipment】
From what age do I need to pay for pool use?
Anyone aged 5 or older will be charged a guest fee of 1,300 yen.
【Hotel facilities / Equipment】
Can small children use the pool?
Yes.There is no age restriction for using Garden Pool.We ask that parents or guardians supervise children to avoid accidents or injuries.
If…Continue reading
【Hotel facilities / Equipment】
Is there a pool for infants?
Yes.There is an inflatable pool for infants next to Garden Pool outdoor pool.
Please be accompanied by a parent or guardian.
【Hotel facilities / Equipment】
Can I use swim rings in the pool?
Yes.Available for use.We do not have rental or sales equipment, so please bring your own.
You can use an air compressor to inflate any swim …Continue reading
【Hotel facilities / Equipment】
Do you rent or sell swimsuits and swim rings?
No.We do not rent or sell swimsuits or swim rings.Please bring it if necessary.
However, arm rings are available for rental free of charge f…Continue reading
【Hotel facilities / Equipment】
Can I use the pool if I have tattoos?
No.We strictly prohibit people with tattoos from using the facility.
【Hotel facilities / Equipment】
Can I use the pool before check-in?
Yes.Available for use.
Please inform the reception of Hotel Azalea that you will be staying there on the day.
Guests staying at the hotel ca…Continue reading
【Hotel facilities / Equipment】
Can I use the pool after I check out?
Yes.Available for use.
Please inform the receptionist at Hotel Azalea that you have stayed there the previous day.
Guests staying at the hot…Continue reading
【Hotel facilities / Equipment】
Is there a microwave?
Yes.There is one machine installed on Hotel Chateau front desk floor (4th floor).Please feel free to use it.
【Hotel facilities / Equipment】
Is there a sauna?
Yes.It is located in Hotel Chateau's natural hot spring with open-air bath (sauna & onsen Hale/men's bath and women's bath).Experience the l…Continue reading
【Hotel facilities / Equipment】
Can you tell me about laundry services?
We do not provide laundry services.
【Hotel facilities / Equipment】
Can you tell me about the coin laundry?
There is a coin laundry machine on the first floor Hotel Chateau.
The washing machine costs 300 yen per use and the dryer costs 100 yen per …Continue reading
【Hotel facilities / Equipment】
Tell me about your shop
Various souvenirs, snacks, cup ramen, and more are available for purchase on Hotel Chateau lobby floor (4th floor).There are also vending ma…Continue reading
【Hotel facilities / Equipment】
Is there karaoke?
No.We do not have any rooms with karaoke or karaoke rooms available.
【Hotel facilities / Equipment】
Do you have an ice machine?
Yes.Ice makers are installed next to the elevator lobbies on the 3rd and 6th floors at Hotel Chateau, on the 5th floor at Hotel Azalea, and …Continue reading
【Hotel facilities / Equipment】
Is there a place where I can smoke?
In accordance with the Health Promotion Act, all facilities and rooms at Hakusan Village are non-smoking.
If you wish to smoke, please use t…Continue reading
【Hotel facilities / Equipment】
Tell me about ground golf.
Near Hotel Chateau, there are three course with 24 holes each, all of which are popular for their varied layouts.
You can also enjoy playing…Continue reading
【Hotel facilities / Equipment】
Is there a time limit for playing ground golf?
No.There is no time limit on playing time.Enjoy playing as much as you like.
However, depending on the situation on the day (how busy it is)…Continue reading
【Hotel facilities / Equipment】
Can I play ground golf on a day trip?
Yes.Same-day requests are also accepted.Please note that we may be unable to accommodate large groups, so please make a reservation in advan…Continue reading
【Hotel facilities / Equipment】
Can I cancel my ground golf reservation?
Yes.There will be no cancellation fee, including cancellation on the day.
Please contact us if you wish to cancel.
【Hotel facilities / Equipment】
Can I bring a packed lunch when playing ground golf?
No.Please refrain from bringing packed lunches.
Please enjoy lunch at the restaurant "Kingdom" on the second floor of the clubhouse.
【Hotel facilities / Equipment】
Can you tell me about tennis?
There are 10 tennis courts (omni courts) adjacent to Hotel Azalea.Five of the courts can also be used for night games.
Tennis registration i…Continue reading

Reservations and Inquiries

Please contact us if you have any questions.

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Q&A

Can you tell me about the pool?

From what age do I need to pay for pool use?

Can small children use the pool?

Is there a pool for infants?

Can I use swim rings in the pool?

Do you rent or sell swimsuits and swim rings?

Can I use the pool if I have tattoos?

Can I use the pool before check-in?

Can I use the pool after I check out?

Is there a microwave?

Is there a sauna?

Can you tell me about laundry services?

Can you tell me about the coin laundry?

Tell me about your shop

Is there karaoke?

Do you have an ice machine?

Is there a place where I can smoke?

Tell me about ground golf.

Is there a time limit for playing ground golf?

Can I play ground golf on a day trip?

Can I cancel my ground golf reservation?

Can I bring a packed lunch when playing ground golf?

Can you tell me about tennis?

Reservations and Inquiries