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What is the cancellation policy?
Cancellation fees will be charged from 10 days prior to your booking, including date changes, cancellations, or a reduction in the number of…Continue readingCheck-in counter
If you are starting from your stay, please check in at Hotel ChateauFor guests starting with golf, after finishing your round you will need …Continue readingPlease tell me about access.
6262 Kawaguchi, Hakusan Town, Tsu City, Mie Prefecture
TEL.059-262-4011
If coming by car, Ise Expressway exit at Hisai IC, approximately 15…Continue readingPlease tell me the nearest train station
This is Sakakibara Onsen-guchi Station Kinki Osaka Line.Is there a free shuttle bus from the nearest station?
Yes.It operates once an hour and requires a reservation at least two days in advance.
To use this service, please contact the reservation ce…Continue readingWhat is the timetable for the free shuttle bus?
*This may be subject to change due to revisions to the Kintetsu Railway timetable.Please check when making your reservation.Where do I board the free shuttle bus?
There is only one ticket gate at Sakakibara-Onsenguchi Station.
COCOPA RESORT CLUB bus will be waiting at the rotary in front of the ticket …Continue readingCan you tell me about parking?
Hakusan Village grounds include the clubhouse, Hotel Chateau, Hotel Azalea, cottages, and more.
There are over 500 free parking spaces.Can you tell me about parking?
There are over 500 free parking spaces within Hakusan Village grounds, including at the Clubhouse, Hotel Chateau, Hotel Azalea, and the Cott…Continue readingCan I park a car at the cottage?
Yes.Detached cottages have a parking space in front of the room.
If you are using a twin room or bringing multiple cars, please use the cent…Continue readingWhat time is check-in?
This can be done at Hotel Chateau front desk from 3:00 p.m.What time is check-in?
We accept reservations 24 hours a day from 15:00 on the day of your stay, but please contact us in advance if you plan to arrive after 22:00…Continue readingIs it possible to extend check-out?
Yes, depending on the situation, this may be possible at an additional cost.
Please understand that we may not be able to accept your reques…Continue readingWhere do I check in for the cottage?
If you are starting with an overnight stay, your reservation will be made at Hotel Chateau.
If you are starting with golf, please check in a…Continue readingCan I use the room before the check-in time?
Yes.Depending on the situation, an additional fee may apply.
Please understand that we may not be able to accept your request on busy days s…Continue readingCan I use the rooms for day use?
Yes.The above fees will apply.
Please understand that we may not be able to accommodate your request depending on the reservation situation.…Continue readingCan my companion check in first?
Yes.On the day of your stay, we will check the name of the person making the reservation at the front desk and then complete the procedure.What kind of accommodation is available?
Hotel Chateau, Hotel Azalea, Cottages, Villa Cocopa, and King’s Palace are scattered across the vast Hakusan Village grounds.What is the maximum number of people that can stay in one room?
Hotel Chateau's quadruple rooms (Japanese-Western style) can accommodate a maximum of 6 people, the Cottage's quadruple rooms (standard type…Continue readingAre there connecting rooms?
Yes.The twin rooms at Hotel Chateau are connecting rooms.
When making your reservation, please request a connecting room.Can I add an extra bed?
Yes.We will add bedding up to the maximum capacity of each room type.
Additional accommodations will be made possible by providing a Japanes…Continue readingCan the beds in the rooms be joined together?
Yes.We will respond according to your requests.Please ask us at the time of reservation.
Please understand that we may not be able to accomm…Continue readingCan you tell me about the refrigerators in the guest rooms?
The size varies depending on the room, but it is a small, slightly cooled (cooled) type that can hold about 10 plastic bottles.
If you would…Continue readingIs there Wi-Fi?
Yes.Guests can use the entire Hotel Chateau and Hotel Azalea free of charge.
Please refer to the information booklet provided in your guest …Continue readingWhat amenities are available?
Indoor wear (pajamas: 3/4 sleeve jacket/3/4 length pants), hand towels (Hotel Azalea only), face towels, bath towels, toothbrush sets, shamp…Continue readingCan you tell me about indoor wear?
We offer three-quarter sleeve jackets and three-quarter length trousers.One size fits all.
We do not have indoor wear in children's sizes.Please tell me what amenities are available in the guest rooms.
Facilities include bath, shower, TV, telephone, refrigerator, Western-style toilet (except for some cottages with a heated toilet), hair dry…Continue readingIs there drinking water in the rooms?
Yes.We provide 500ml of mineral water for each person.Please help yourself to drinks.
Reservations and Inquiries
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059-262-4141
9:00 to 17:00(Reservation center) *Overtime ☎059-262-7111