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About cancellation fee
Cancellation fees apply from 10 days before the reservation date.
Schedule changes and number of people changes (decrease in the number of g…Continue readingCheck-in counter
If you are starting from your stay, please check in at Hotel ChateauCustomers starting from golf will be asked to check in at the clubhouse …Continue readingIs the free shuttle bus from the nearest station reserved?
Advance reservations are required for the free shuttle bus from Kintetsu Sakakibara-Onsenguchi Station to Hakusan Village.Please contact the…Continue readingIs the public bath a hot spring?
The natural hot spring with an open-air bath attached to the Hotel Chateau is "Nanakuri no Yu" (currently Sakakibara Onsen), which is also w…Continue readingDo you have bath towels in the natural hot spring with an open-air bath?
Bath towels and face towels are installed in the natural hot spring with an open-air bath attached to the Hotel Chateau
【In the bathhouse】Sh…Continue readingIs there a sauna in the natural hot spring with an open-air bath?
Yes.The natural hot spring with an open-air bath attached to the Hotel Chateau (4th floor for men, 5th floor for women)What kind of things (equipment) are there in the guest room?
As guest room equipment
There are baths, showers, TVs, telephones, refrigerators, Western-style toilets (shower toilets except cottages), dr…Continue readingWhat kind of amenities are available?
amenities,
There are room wear (pajamas: three-quarter sleeve jacket / three-quarter length pants), hand towels (Hotel Azalea only), face to…Continue readingCan i get ice
Hotel Chateau is located on the 3rd and 6th floors next to the elevator hall, Hotel Azalea is located on the 5th floor, and the cottage is A…Continue readingCan I use a credit card
We accept common credit cards such as JCB, Mastercard, Visa, AMEX and UnionPay.Is there a parking lot at Hakusan Village
Yes.There is a parking lot for more than 500 cars (all free of charge) on the grounds of Hakusan Village, such as a golf course, Hotel Chate…Continue readingWhere is the dinner place
The hotel has a Japanese restaurant "Shirasagi" (Hotel Chateau 4th floor) and a Japanese beef dining "Aoyama" (center of the cottage area).
…Continue readingWhat time do you eat
Dinner is available from 17:30, and the final start time is from 19:30. (21:00 last order, 21:30 closing)It is a complete replacement two-pa…Continue readingDo you have meals for children
Yes.Meals are available for children under elementary school age.The menu is "Children's dinner ... 3,300 yen".However, reservation is requi…Continue readingSome things I can't eat ...
If you have any allergies or foods that you cannot eat, please ask in advance.
*We have prepared a checklist for allergens, so please fill i…Continue readingCan pets stay
We have set up a pet room in the cottage, so you can stay with us.Up to 2 medium-sized dogs are possible.
We have one cage with pet sheets, …Continue readingCan I use it in a wheelchair?
Yes.Wheelchair-accessible rooms are available in some Hotel Chateau Hotel Azalea
However, please understand that there are steps on the rout…Continue readingDo you sell medicine
No.In accordance with Article 24 of the Pharmaceutical Affairs Act, we cannot sell or provide pharmaceutical products.
We apologize for the …Continue readingIt will arrive late but ...
If you arrive later than the time you asked in advance, please let us know your estimated time of arrival at the hotel.
Please note that eve…Continue readingAbout child fee
■Elementary school fees apply to elementary school students.
We will give you a 1,100 yen discount from plan
■Infant charges apply to chil…Continue readingCan I take a bath even if I have tattoos or tattoos?
I am very sorry.Customers with tattoos or tattoos are not allowed to use the natural hot spring with an open-air bath, regardless of the par…Continue readingCan you send a courier?
For courier services, please contact the front desk of each hotel. (Yamato Transport)It will be shipped after 16:00 every day, so after that…Continue readingCan I use the Internet
Free Wi-Fi service is available only in the lobby of both Hotel Chateau and Hotel AzaleaPlease understand that it is not currently available…Continue readingIs there a non-smoking room
From March 1, 2019, all guest rooms and facilities are non-smoking.There is a smoking area around the hotel (outdoors), so please use that a…Continue readingThe view from the room
Hakusan Village has 3 accommodations.There is a flavor to each, Hotel Chateau is majestic Aoyama Plateau and the golf course will overlook f…Continue reading
Reservations and Inquiries
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059-262-4141
9:00 to 17:00(Reservation center) *Overtime ☎059-262-7111