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Are there microwaves in the rooms?
No.There are no microwaves in the rooms.
There is a microwave oven on the lobby floor (4th floor) of Hotel Chateau, so please feel free to u…Continue readingCould you tell me about the bathrooms and washbasins in the guest rooms?
All rooms have a bathroom and toilet.The standard type cottage and twin rooms are equipped with bathtubs.All other accommodations have separ…Continue readingCan you tell me about the view from the rooms?
All rooms at Hotel Chateau offer views of the golf course and the majestic Aoyama Plateau.
The cottages are surrounded by holes 1 to 5 of QU…Continue readingAre there non-smoking (smoking) rooms?
In accordance with the Health Promotion Act, all facilities and guest rooms at Hakusan Village are non-smoking.
If you smoke, please use the…Continue readingCan I get some ice?
Ice makers are installed next to the elevator lobbies on the 3rd and 6th floors at Hotel Chateau, on the 5th floor at Hotel Azalea, and insi…Continue readingDo you have wheelchairs available for rental?
Yes.Wheelchairs are available, so please enquire when making your reservation.
Please understand that numbers are limited and we may not be …Continue readingAre the rooms wheelchair accessible?
Yes.Available for use.
At Hotel Chateau and Hotel Azalea, movement from the entrance to your room is smooth.. (Use the elevator)
There are s…Continue readingAre there barrier-free rooms?
Yes.Hotel Chateau has barrier-free rooms available for quadruple guests.In addition to the conventional bathroom and toilet, there is also a…Continue readingCan I access the dinner restaurant in a wheelchair?
Yes.The Japanese restaurant "Shirasagi" (4th floor Hotel Chateau) is equipped with a ramp so that wheelchair users can move close to their s…Continue readingCan I access the breakfast restaurant using a wheelchair?
The breakfast restaurant "Kingdom" is on the second floor of the clubhouse and requires access to stairs, making it difficult for those in w…Continue readingCan you tell me about the pool?
Garden Pool adjacent to Hotel Azalea consists of an outdoor pool (oval) and an indoor pool (circular) made entirely of glass.Please contact …Continue readingFrom what age do I need to pay for pool use?
Anyone aged 5 or older will be charged a guest fee of 1,300 yen.Can small children use the pool?
Yes.There is no age restriction for using Garden Pool.We ask that parents or guardians supervise children to avoid accidents or injuries.
If…Continue readingIs there a pool for infants?
Yes.There is an inflatable pool for infants next to Garden Pool outdoor pool.
Please be accompanied by a parent or guardian.Can I use swim rings in the pool?
Yes.Available for use.We do not have rental or sales equipment, so please bring your own.
You can use an air compressor to inflate any swim …Continue readingDo you rent or sell swimsuits and swim rings?
No.We do not rent or sell swimsuits or swim rings.Please bring it if necessary.
However, arm rings are available for rental free of charge f…Continue readingCan I use the pool if I have tattoos?
No.We strictly prohibit people with tattoos from using the facility.Can I use the pool before check-in?
Yes.Available for use.
Please inform the reception of Hotel Azalea that you will be staying there on the day.
Guests staying at the hotel ca…Continue readingCan I use the pool after I check out?
Yes.Available for use.
Please inform the receptionist at Hotel Azalea that you have stayed there the previous day.
Guests staying at the hot…Continue readingIs there a microwave?
Yes.There is one machine installed on Hotel Chateau front desk floor (4th floor).Please feel free to use it.Is there a sauna?
Yes.It is located in Hotel Chateau's natural hot spring with open-air bath (sauna & onsen Hale/men's bath and women's bath).Experience the l…Continue readingCan you tell me about laundry services?
We do not provide laundry services.Can you tell me about the coin laundry?
There is a coin laundry machine on the first floor Hotel Chateau.
The washing machine costs 300 yen per use and the dryer costs 100 yen per …Continue readingTell me about your shop
Various souvenirs, snacks, cup ramen, and more are available for purchase on Hotel Chateau lobby floor (4th floor).There are also vending ma…Continue readingIs there karaoke?
No.We do not have any rooms with karaoke or karaoke rooms available.Do you have an ice machine?
Yes.Ice makers are installed next to the elevator lobbies on the 3rd and 6th floors at Hotel Chateau, on the 5th floor at Hotel Azalea, and …Continue readingIs there a place where I can smoke?
In accordance with the Health Promotion Act, all facilities and rooms at Hakusan Village are non-smoking.
If you wish to smoke, please use t…Continue readingTell me about ground golf.
Near Hotel Chateau, there are three course with 24 holes each, all of which are popular for their varied layouts.
You can also enjoy playing…Continue readingIs there a time limit for playing ground golf?
No.There is no time limit on playing time.Enjoy playing as much as you like.
However, depending on the situation on the day (how busy it is)…Continue readingCan I play ground golf on a day trip?
Yes.Same-day requests are also accepted.Please note that we may be unable to accommodate large groups, so please make a reservation in advan…Continue reading
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