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Can I cancel my ground golf reservation?
Yes.There will be no cancellation fee, including cancellation on the day.
Please contact us if you wish to cancel.Can I bring a packed lunch when playing ground golf?
No.Please refrain from bringing packed lunches.
Please enjoy lunch at the restaurant "Kingdom" on the second floor of the clubhouse.Can you tell me about tennis?
There are 10 tennis courts (omni courts) adjacent to Hotel Azalea.Five of the courts can also be used for night games.
Tennis registration i…Continue readingCan you tell me about the natural hot spring with an open-air bath?
The natural hot spring with open-air bath (sauna & onsen Hale) is located on the lobby floor (4th floor) of Hotel Chateau for men, and up th…Continue readingCan I use the natural hot spring with an open-air bath for a day trip?
Yes.It is also available to those not staying at the hotel.
Bathing fee:Members: 750 yen, guests: 1,300 yen(Free for preschoolers)
Openi…Continue readingFrom what age do I need to pay to use the natural hot spring with open-air bath?
Bathing fees are charged for elementary school students and above.
Bathing fee:Members: 750 yen, guests: 1,300 yen(Free for preschoolers)Please tell me the opening hours of the outdoor hot spring bath.
Natural hot spring with open-air bath(sauna & onsen Hale)
Opening Hours:"Morning session" 6:00 to 9:00(Only for guests staying the night bef…Continue readingPlease tell me the quality and efficacy of the natural hot spring with open-air bath.
It is a simple alkaline hot spring.It is effective for relieving neuralgia, muscle pain, joint pain, frozen shoulder, poor circulation, and …Continue readingIs there a sauna in the natural hot spring with an open-air bath?
Yes.The natural hot spring with open-air bath (sauna & onsen Hale) has saunas in both the men's and women's baths.
Experience loyly (a Finni…Continue readingPlease tell me what amenities are available in the outdoor hot spring bath.
At the natural hot spring with open-air bath (sauna & onsen Hale), we provide bath towels, face towels, and plastic bags, so please feel fre…Continue readingUntil what time can children of the opposite sex be in the men's and women's baths together?
According to the Mie Prefecture Public Baths Law Enforcement Ordinance, the age limit is 6 years old and up.
Also, out of respect for the fe…Continue readingCan I use the large public bath if I have tattoos?
No.We strictly prohibit people with tattoos from using the facility.Can I rent a baby cot?
No.We do not have baby cribs or other bedding for children, so we do not offer them for rental.Can you tell me about children's accommodation?
Preschool children aged 3 and over (no bedding required) will be charged a facility usage fee of 2,200 yen.Elementary school students will r…Continue readingFrom what age do children start to be charged?
Fees apply for children aged 3 and over.Even if you do not need bedding, we will charge a facility usage fee of 2,200 yen.Are there any amenities or rental equipment for children?
No.We do not provide amenities such as pajamas, toothbrushes, slippers, etc. for children.Additionally, we do not have rental items such as …Continue readingCan you tell me about bathing infants and small children in the large public bath?
At our natural hot spring with open-air bath (sauna & onsen Hale), there are no restrictions on infants and young children bathing.
Please o…Continue readingCan you tell me about children's meals?
We offer a "Children's Dinner" for 2,750 yen as a dinner menu for children up to the early elementary school years.
Infants and small childr…Continue readingCan I borrow a bed guard?
No.We do not provide bed guards or other bedding for children.Can you warm up baby food etc. that I brought with me?
We do not provide a service to warm up baby food, etc. However, there is a microwave oven on the front desk floor (4th floor) of Hotel Chate…Continue readingAre there high chairs available in the restaurant?
Yes.Each restaurant has chairs for children.If you would like to use this service, please ask the restaurant staff.Can I stay with pets?
Yes.We have set up several pet rooms in the cottage with living room (4-person room/Western-style room) and the standard cottage (4-person r…Continue readingDo pets need to be vaccinated?
Yes.Dogs must be vaccinated against rabies and other infectious diseases within the past year.
Upon check-in, you will be asked to sign a no…Continue readingHow many pets can stay with you?
Up to two small or medium sized dogs (up to 20kg) are allowed.Large dogs or more than three dogs are not allowed.Up to two cats are allowed.…Continue readingAre there any restrictions on the size of pets that can stay with us?
Yes.Dogs are limited to medium size (20kg).Can you tell me about pet supplies?
We provide a cage for medium-sized dogs, a pet sheet, and two food bowls.
Please bring your own pet food etc.Can I dine in the restaurant with my pet?
No.Pets are not allowed in the restaurant.
Please feed your pet in the pet room.Are there any facilities where I can enjoy with my pet?
Yes.Next to the tennis court adjacent to Hotel Azalea, there is a 1,300m2 dog run equipped with a foot washing area, terrace and rest area.
…Continue readingCan pets use the free shuttle bus or on-site buses?
Yes.Pets are welcome to use the facility if they are in a pet carrier.
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