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Can you tell me about the restaurants in this facility?
There are two restaurants for dinner: the Japanese restaurant Shirasagi (on the 4th floor Hotel Chateau) and Yakiniku Aoyama (in the cottage…Continue readingWhat are the restaurant's opening hours, prices and how do I make a reservation?
Dinner is divided into two parts, with 90-minute rotations, the first part starting at 17:30 and lasting 90 minutes, and the second part sta…Continue readingCan I eat in my room?
No.Dinner will be served in the restaurant.We do not offer room service, so meals cannot be served in your room.Thank you for your understan…Continue readingCan I make a restaurant reservation on the day?
Yes, if there are seats available in the restaurant.Depending on the situation on the day, the menu options and meal times may be limited.Pl…Continue readingCan you tell me about breakfast?
Breakfast is served buffet style at "Kingdom" on the second floor of the clubhouse.
Start times vary depending on the day, but they usually …Continue readingCan you tell me about lunch?
Please enjoy lunch at "Kingdom" on the second floor of the clubhouse.It is also available to those who do not play golf.We have a wide varie…Continue readingCan I use the restaurant even if I'm not staying at the hotel?
Yes.No advance reservations are required for breakfast and lunch.Please note that you will not be able to enjoy this service outside of open…Continue readingAre there any restaurants with private rooms?
No.There are no private rooms available.This meal is served in a shared seating area with other guests.Is there a dress code at the restaurant?
Since Kingdom, on the second floor of the clubhouse, is attached to the golf course, please refrain from entering the store wearing indoor c…Continue readingIs there a lounge/bar where I can have a drink after dinner?
No.There are no facilities where you can eat or drink after dinner.
Please bring your own food and drinks into your room and enjoy them in y…Continue readingCan I bring food and drinks into the restaurant?
Please refrain from bringing food into the restaurant.
You can bring in drinks such as sake, shochu, and wine for a corkage fee.Please ask f…Continue readingCan I remove any ingredients that I have food allergies to?
Yes, certainly.Regarding the dinner menu, please inform us of any food allergies you have when making your reservation and submit an allergy…Continue readingDo you have an all-you-can-drink plan?
Yes.There is an all-you-can-drink plan available during dinner time (2,200 yen/90 minutes).
It's a self-service system where you set up bott…Continue readingIf I choose plan that doesn't include dinner, can I add dinner later?
Yes.If there are seats available in the restaurant, we can accommodate you for an additional dinner.If you make a reservation by phone, plan…Continue readingCan I add breakfast plan without meals?
Yes.Breakfast can be added for 1,320 yen per person (1,100 yen for elementary school students, free for preschoolers).
Please contact Hotel …Continue readingWhen can I make a reservation?
For both accommodation and golf, reservations can be made from the beginning of the month (the 1st) four months in advance for members with …Continue readingCan I reserve an internet plan over the phone?
Special plan, such as campaigns on each reservation site or last minute discount plan, cannot be booked over the phone.
We apologize for the…Continue readingCan minors stay alone?
Yes.If you are a high school student or older, we can accept you if you submit a minor's accommodation consent form.
When you make a reserva…Continue readingIf the room I want is fully booked, can I wait for a cancellation?
Yes.If you make a reservation by phone, we will put you on the waiting list and contact you as soon as a spot becomes available.
When making…Continue readingIt looks like I'll be arriving late
If you are planning to arrive later than the time you were told, please let the hotel know your expected arrival time.(Hotel Chateau:059-262…Continue readingCan I store my luggage before check-in?
Yes.Baggage can be left at Hotel Chateau Front Desk or the Clubhouse Front Desk.Refrigerated drinks are also accepted.Can I store my luggage after check-out?
Yes.Baggage can be left at Hotel Chateau Front Desk or the Clubhouse Front Desk.If I send my luggage to the hotel in advance, can they store it for me?
Yes.It can be stored.When sending your luggage, please fill in the "date of stay," "accommodation," and "representative name."
Please bring …Continue readingCan I send parcels from the hotel?
Yes.We can ship.Please enquire at Hotel Chateau front desk.
Items are shipped by Yamato Transport around 4pm every day, so any items receive…Continue readingPlease tell me about the storage of valuables.
Please feel free to use the safes provided in your guest rooms.
There is also a safety deposit box on the front desk floor of Hotel Chateau,…Continue readingCan you tell me about the rental items?
The items available for loan are as follows:If you would like to use this service, please inquire at Hotel Chateau front desk.
Please note t…Continue readingAre there wheelchairs available for loan?
Yes, we do provide.Please contact the reservation center when making a reservation, or inquire at Hotel Chateau front desk on the day.
Numbe…Continue readingCan I borrow tableware, glasses, etc.?
Yes.We will provide these upon request, but there are some things we cannot accommodate.
Please let us know when making your reservation.Can I have a massage in my room?
Yes.We may not be able to accommodate you on the day, so we recommend making a reservation in advance.
To make a reservation for a massage, …Continue reading
Reservations and Inquiries
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059-262-4141
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